Grievance Redressal
We are committed to resolving your concerns promptly, fairly, and transparently. Your satisfaction is our priority.
Our Commitment
At Equycom Research, we are committed to providing the highest level of service to our clients. If you have any complaints, concerns, or grievances regarding our services, we encourage you to contact us. We value your feedback and will make every effort to resolve your issue promptly, fairly, and transparently.
✅ Your Satisfaction Matters: We are dedicated to maintaining the highest standards of professionalism, integrity, and client service.
How to Raise a Complaint
You can reach us through any of the following channels:
Response Time: We acknowledge all grievance requests within 5 working days of receipt.
Resolution Process
Our grievance redressal process follows a structured approach to ensure timely and fair resolution:
Acknowledgment
We acknowledge all grievance requests within 5 working days of receipt.
Investigation & Review
Our team investigates the matter thoroughly and reviews all relevant details.
Resolution
We aim to resolve all complaints within 21 working days, subject to the nature of the issue.
Status Updates
If additional time is required, we will keep you informed about the status of your complaint.
Escalation: If you are not satisfied with the resolution, complaints can be escalated through SEBI SCORES (scores.gov.in).
Escalation Matrix
If your grievance is not resolved at the first level, you may escalate it as follows:
Key Contacts
Frequently Asked Questions
How long does it take to resolve a complaint?
We aim to resolve all complaints within 21 working days. We acknowledge all requests within 5 working days.
What if I am not satisfied with the resolution?
If you are not satisfied, you can escalate your complaint through SEBI SCORES (scores.gov.in).
Can I raise a complaint anonymously?
For effective resolution, we recommend providing your contact details so we can respond to your grievance appropriately.